Privacy Policy
Last updated: October 16, 2025
Introduction
At Sora AI Video Generator, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video generation services powered by Sora 2 technology.
Information We Collect
Personal Information
- Email address and name when you create an account
- Payment information processed securely through our payment provider (Creem)
- Profile information you choose to provide
- Communication preferences and subscription settings
Content and Usage Data
- Images you upload for video generation (text-to-video and image-to-video)
- Text prompts and descriptions you provide
- Generated videos and AI processing outputs
- Usage patterns, preferences, and interaction data
- Technical information such as IP address, browser type, and device information
- Subscription and payment history
Automatically Collected Information
- Log files and server data
- Cookies and similar tracking technologies
- Analytics data to improve our services
- Performance metrics and error reports
How We Use Your Information
- Service Provision: Process your videos and generate AI-powered content using Sora 2 technology
- Account Management: Create and maintain your user account
- Payment Processing: Handle subscriptions and credit purchases through Creem
- Customer Support: Respond to inquiries and provide assistance
- Service Improvement: Analyze usage patterns to enhance our AI models
- Communication: Send important updates, newsletters, and promotional content
- Security: Detect fraud, abuse, and ensure platform safety
- Legal Compliance: Meet legal obligations and protect our rights
Data Storage and Security
Security Measures
- Enterprise-grade encryption for data transmission and storage
- Secure cloud infrastructure with regular security audits
- Access controls and authentication protocols
- Regular security updates and vulnerability assessments
Data Retention
- Generated Videos: Stored for 90 days, then automatically deleted
- Account Data: Retained while your account is active
- Payment Records: Kept for 7 years as required by law
- Analytics Data: Anonymized and retained for service improvement
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: Trusted partners who assist in service delivery (payment processors, cloud hosting)
- AI Processing: Your content is processed by Sora 2 AI technology to generate videos
- Payment Processor: Creem (Armitage Labs OÜ) handles all payment processing, billing, and tax compliance
- Legal Requirements: When required by law, court order, or legal process
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Protection: To protect our rights, property, safety, or that of our users
- Consent: With your explicit permission for specific purposes
Your Privacy Rights
You have the following rights regarding your personal information:
Access & Portability
Request access to your data and receive it in a portable format
Correction
Update or correct inaccurate personal information
Deletion
Request deletion of your personal data (subject to legal requirements)
Opt-Out
Unsubscribe from marketing communications at any time
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.
Types of Cookies We Use:
- Essential cookies for basic site functionality
- Analytics cookies to understand user behavior
- Preference cookies to remember your settings
- Authentication cookies to maintain login sessions
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws, including GDPR for EU residents and other regional privacy regulations.
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Sora AI Video Generator Support Team
Website: ai-video-gen.org
Email: privacy@ai-video-gen.org
Support: support@ai-video-gen.org
Response time: Within 48 hours